Serious About Skin
About Face
40 years of expertise and pioneering excellence
Returns Policy
Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act. In some circumstances we do allow you to return item/s purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting one of our clinics but we require proof of purchase and the item must be in its original condition. The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to info@aboutface.co.nz. Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes. Return of items is limited to clients based in New Zealand. If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact info@aboutface.co.nz.
Please see read our full Terms & Conditions.
Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.
We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form, which takes about 5-10 minutes.
Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.
We ask that you give us at least 24 hours notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. Contact us here
Yes, you may choose whichever clinic is most convenient for you.
No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.
Yes, our vouchers expire twelve months from their date of issue.
Yes, one of the best in town! We reward your purchases of skincare, make-up and wellbeing products by giving you a free skin treatment worth up to $75 when you earn 750 points within 12 months. Earn 1 Point for every $1 spent. Find out more.
We accept all major credit cards, cash and Afterpay. We don’t accept cheques.
We also offer the Debit Success payment option on skin rejuvenation courses over $1,000 and you will have up to 12 months to pay for your treatment. There are no hidden costs, you simply pay the cost of your course (plus a $10 establishment fee) in equal instalments spread over the time period you select.
Yes! You can shop Gift Vouchers and nearly all our products online.
Yes, we have regular promotions. Subscribe to our emails and keep checking our website for the latest.
Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.
We offer a flat rate of $7 to New Zealand addresses. We do not offer international shipping at this time. We do not deliver to PO Boxes.
Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to PO Box numbers.
Your Skin, Your Story
Skin Plans
Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.
Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.
Serious technology. Visible results.
High Tech Treatments
Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.
Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.
Serious About Your Routine
Homecare
Results start with the right routine. Our curated range of skincare is handpicked by Skin Therapists to support your in-clinic treatments and deliver real change at home.
From serums to everyday essentials, every product is backed by science and tailored to your skin's unique needs.