Serious About Skin

About Face

40 years of expertise and pioneering excellence

Returns Policy

ABOUT FACE RETURNS POLICY

Please choose carefully. We do not offer refunds for items purchased online or in-clinic unless the item is faulty or a refund is required under the Consumer Guarantees Act.

In exceptional circumstances, we may consider exchanges or refunds within 10 days of purchase (or 10 days from receiving your online order). For in-clinic purchases - requests must be made in person at one of our clinics, with proof of purchase, and the item must be in original, unused condition. For online returns, please email info@aboutface.co.nz.

Approved refunds will be processed via the original payment method or issued as a credit note valid for 6 months. We cannot accept returns outside the specified timeframe or for items not in original condition. Returns are limited to New Zealand-based clients.

If your order arrives damaged, please photograph all contents and packaging and contact info@aboutface.co.nz immediately.

Please see read our full Terms & Conditions.

Your Skin, Your Story

Skin Plans

Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.

Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.

Start your Journey
Serious technology. Visible results.

High Tech Treatments

Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.

Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.

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Serious About Your Routine

Homecare

Results start with the right routine. Our curated range of skincare is handpicked by Skin Therapists to support your in-clinic treatments and deliver real change at home.

From serums to everyday essentials, every product is backed by science and tailored to your skin's unique needs.

Find your routine