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Frequently Asked Questions

  • Do I need to book?

    Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.

  • When should I arrive for my appointment?

    We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form, which takes about 5-10 minutes.

  • What happens if I'm running late?

    Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.

  • What happens if I need to change or cancel my appointment?

    We ask that you give us at least 24 hours notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. Contact us here

  • Is my gift voucher valid at any of your clinics?

    Yes, you may choose whichever clinic is most convenient for you.

  • Can I redeem your gift vouchers for cash?

    No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.

  • Do your gift vouchers have an expiry date?

    Yes, our vouchers expire twelve months from their date of issue.

  • Do you have a loyalty programme?

    Yes, one of the best in town! We reward your purchases of skincare, make-up and wellbeing products by giving you a free skin treatment worth up to $75 when you earn 750 points within 12 months. Earn 1 Point for every $1 spent. Find out more.

  • How can I pay?

    We accept all major credit cards, cash and Afterpay. We don’t accept cheques. 

    We also offer the Debit Success payment option on skin rejuvenation courses over $1,000 and you will have up to 12 months to pay for your treatment. There are no hidden costs, you simply pay the cost of your course (plus a $10 establishment fee) in equal instalments spread over the time period you select. Find out more

  • Can I shop online?

    Yes! You can shop Gift Vouchers and nearly all our products online. To shop Environ, Jane Iredale and Prologic online you must have purchased these brands at About Face before.

  • Do you have treatment promotions and specials?

    Yes, we have regular promotions. Subscribe to our emails and keep checking our website for the latest.

  • Can I buy a gift voucher for treatment specials?

    Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.

  • What is the delivery fee for online and phone orders?

    We offer a flat rate of $7 to New Zealand addresses. We do not offer international shipping at this time. We do not deliver to PO Boxes.

  • Can I send my gift purchase to someone other than myself?

    Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to PO Box numbers.

  • My online or phone order hasn't arrived, has arrived damaged or is wrong - what do I do?

    If you have an issue with your online or phone order, please contact us via our online form here with your order number. Note, you must contact us within 10 days of receiving the order. Full Terms & Conditions can be found here.