ABOUT FACE RETURNS POLICY

Please choose carefully. We do not offer refunds for items purchased online or in-clinic unless the item is faulty or a refund is required under the Consumer Guarantees Act.

In exceptional circumstances, we may consider exchanges or refunds within 10 days of purchase (or 10 days from receiving your online order). For in-clinic purchases - requests must be made in person at one of our clinics, with proof of purchase, and the item must be in original, unused condition. For online returns, please email info@aboutface.co.nz.

Approved refunds will be processed via the original payment method or issued as a credit note valid for 6 months. We cannot accept returns outside the specified timeframe or for items not in original condition. Returns are limited to New Zealand-based clients.

If your order arrives damaged, please photograph all contents and packaging and contact info@aboutface.co.nz immediately.

Absolutely! We are committed to ethical beauty, ensuring all our products are 100% cruelty-free.

Check out our guide on identifying skin types, available in our blog section, to find products perfect for you.

We recommend starting with a basic foundation, a versatile eyeshadow palette, and a nourishing lip balm.

Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!

Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information.

Yes, we accept returns within a specified period. Please review our return policy for more details

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Yes, we offer elegant gift wrapping options to make your presents even more special.