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Terms & Conditions



Please contact us if you have any problems or queries. We will endeavour to respond to you within 48 hours (Monday to Friday)

Cancellation Policy for Appointments in Clinic

We know that sometimes you are unable to make your appointment and it's necessary for you to change it. During this time too with COVID-19, to safeguard and protect the health and well-being of our clients and staff, we encourage you to please contact your clinic as soon as possible to reschedule any appointments with us if you're feeling unwell. We will work our magic and find the next best available appointment that suits both of us, so we can keep those skin ambitions on track.  Out of consideration for others, we kindly ask that you provide a minimum of 24 hours' notice if you need to change or cancel your appointment. Any cancellations after this time will incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. If you have any questions, please don't hesitate to get in touch with your clinic or email us at 

Cancellation Policy for Online Orders

All orders are subject to the availability of products. We may reject or cancel any order due to unavailability of any product. If for any reason a product is not available, we will endeavour to notify you of the non-availability on this website. We may revise the range of products or the specification of any product at any time (except for where we have confirmed our acceptance of your order) without notice to you. 
Where any product is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any product either online or in-store where that product is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is then rejected or cancelled by us, we will refund the full amount paid by you in relation to that order. You may cancel your order any time prior to the time we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

Are all products in the clinics available on the website?

We have tried to showcase a small but worthy selection of our most popular and new products on our website. We have a greater selection in our clinics. Please note that our Environ and Ultraceuticals brands may only be purchased in our clinics. Availability depends on stock on hand. We will let you know the approximate delivery date if there is a delay.


What types of credit card can I use to pay for my purchase?

We accept MasterCard and Visa. 

Is it safe to put my credit card details on the web site?

Yes, it is safe. Your credit card details are fully encrypted in our processing system, and are processed by a well-known and trusted credit card processing company called Direct Payment Solutions. You can check out information on DPS on

Gift Vouchers

Gift Vouchers are redeemable at any About Face skin clinic. Vouchers are valid for twelve months from date of purchase. Vouchers are not redeemable for cash..


How will my purchase be delivered and what is the cost?
We charge a flat rate of $10 for courier delivery anywhere in New Zealand. We do not ship internationally.

What is the best address to use for delivery of goods?

As we use couriers to deliver goods, you must use an actual physical street address not a Box number. If you are sending an item to a person’s home who is not there during the day, we suggest it might be better to send it to their work address.

Can I send my gift purchase to someone other than myself?

Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to Box numbers.

How long does it take for the goods to reach me?

Please allow 1-2 working days for delivery depending upon your location within New Zealand. Orders placed after 4.30pm on Friday will be processed on the following Monday. If we do not have that item in stock we will email you asking whether you still want the product when it comes in or if you would like us to refund your credit card. Note: The couriers themselves can get very busy (Christmas week is very busy and public holidays slow things down.) Rural delivery and South Island always take a longer time. If you need to know where your parcel is please use the contact us option.

What do I do if my items are lost by the courier?

Please contact us and give us your order details and we will investigate and track the item with the courier.

What do I do if an item arrives damaged?

All our items are carefully checked before dispatch. In the unlikely circumstance that damage occurs in transit we will replace the product free of charge. To ensure delivery of replacement you must contact us within three days of receiving the goods. You will need to send back the damaged goods in the original packaging before we send the replacement.

Returns Policy - Can I return the goods?

Yes – if you are unhappy with the goods we will happily refund your credit card or issue you with a credit note valid for 6 months from the date of purchase, which ever you prefer. We will issue you this providing the goods are received back within 10 working days from purchase, in original condition, unused and in the original packaging.

Do you charge taxes?

New Zealand goods and services tax (GST) is included in all prices given (15%).

Do you give my details to any other people?

No. Your details remain private with us.

What currency will I be charged in?

All transactions will be charged in New Zealand dollars. Please note we do not ship internationally.


    About Face Social Media Competitions

    About Face Ltd is the Promoter.

    1. These Terms and Conditions are effective for all Facebook and Instagram accounts and activity set up on Facebook and/or Instagram and managed by The Promoter.
    2. These accounts included but are not limited to @Aboutfacenz and @aboutmannz
    3. The Competition Period commences when the competition social post is posted on the relevant Instagram page and closes at the time stated in the post’s copy. Entries received after this closing time will be ineligible for entry.
    4. Conditions of Entry will vary for each competition and will be stated in the competition social post.
    5. Participation in the competition is limited to one entry per person.  No purchase is required.
    6. The Promoter will automatically award you one entry at the time of your comment on the Instagram Post that promotes the competition.
    7. Winners will be selected at random by About Face Ltd.
    8. The winners will be drawn within three days after the Competition Period ends. Attempts will be made to notify the winners via replying to the winning competition entry’s comment asking the winner to private message the Instagram account running the competition. If the winner does not respond via private message within 3 days after About Face Ltd makes contact then the prize is forfeited and a further draw(s) will be conducted.
    9. The promoters’ decision is final and no correspondence will not be entered into.
    10. The prize is not transferable, exchangeable nor redeemable for cash or services. 
    11. The winner(s) will receive the prize stated in the Instagram Post copy.
    12. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries. The Promoter assumes no responsibility for any injury or damage to participants or any other person’s computer or smart phone related to or resulting from participation in or down-loading any materials in this competition.
    13. The Promoter shall not be liable for any loss, damage or personal injury or skin reaction in connection with the prize or its use by the winner.
    14. The Promoter (and not Instagram) collects entrants’ personal information in order to conduct the competition. If the information requested is not provided, the entrant may not participate in the competition.
    15. Acceptance of the prize is deemed consent for the Promoter to use the winner’s details and photographs for promotional and media purposes without any further reference, payment or other compensation to the entrant.
    16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. You understand that you are providing your information to About Face Ltd - not to Instagram. The information you provide will only be used for drawing and contacting the winners of the promotion, except for entrants who have agreed to receive further communication from About Face Ltd.
    17. About Face Ltd reserves the right to update or change these terms and conditions at any time, at which time any changes applied would be applicable to any competition starting on or after the updated date.
    18. Any entrant who is under the age of 18 years must have their parent or legal guardian’s permission to enter the promotion.  If the winner is under 18 years of age at the closing date of the competition, the prize will be awarded to the winner’s parent or legal guardian on the winner’s behalf.



    About Face Ltd is the Promoter.
    • The competition occurs every month.  The Competition Period is every calendar month and will begin on the first day of every month and finishes on the last day of every month.
    • The competition is valid only on Instagram.
    • To enter the competition customers must share an image and/or video after their About Face service using the hashtag #lovemyskin on Instagram during the Competition Period.
    • Multiple submissions per month are permitted.
    • All completed and valid entries received by midnight on the day of the entry deadline will be eligible.
    • Entries will be considered within the calendar month’s Competition Period where received between 12:00am on the first day of the month and 12:00pm on the last day of the month. Either side of this Competition Period will be considered in the relevant prior or following Competition Period.
    • To enter this competition customers’ Instagram account must be public.
    • For a customer’s entry to be valid the content shared must be original and not repurposed from any existing brand, company or product content.
    • The Competition is not applicable to Instagram Story content.
    • By entering the competition, customers will be in with a chance to win a $40 About Face Gift Card (the Prize) each month.
    • The Prize can be redeemed on services and/or products but cannot be used for Skin Society Memberships.
    • The winner will be selected at the sole discretion of the About Face Ltd.
    • The Prize will be drawn within the first week of the following month.
    • ​The winner will be contacted by the 7th day of the following month via a comment on their winning Instagram photo/video. The winner is expected to make contact with About Face Ltd to arrange delivery of the Prize.
    • In the event that the winner does not make contact by the 15th day of the month, the prize will be redrawn on the next business day under the same terms as the original draw.
    • Any winner agrees, by accepting the prize, to their details being published in relation to this competition, including but not limited to their name, username, profile picture, original caption, biographical information and region.
    • The winner agrees to grant About Face Ltd a perpetual and non-exclusive licence to use their entry content in all media and the winner will not be entitled to any fee for such use.
    • ​By entering this competition entrants also agree to the following terms of use for content shared with About Face Ltd. All submissions are bound by these terms.
    1. Entrants acknowledge the use of the content submitted is without compensation or payment.
    2. About Face Ltd has the rights to repurpose this content for the use of product or sales messaging through any media channel it chooses.
    3. About Face Ltd has the rights to use this content across any associated social accounts including but not limited to:
      Facebook: @AboutFaceNZ, @aboutmannz
      Instagram: @aboutfacenz, @aboutmannz.
    • By entering this competition you are About Face Ltd and its associated agencies, subsidiaries and entities an unlimited, non-exclusive, worldwide, royalty-free, perpetual right and license to reproduce, edit, publish, broadcast, distribute and otherwise use the content you submitted in connection with advertising, publicity, promotional and marketing activities. This includes but is not limited to, sharing and publishing the content you submitted on social media pages, websites, newsletters, blogs, emails, mailers, signage, television, news media and other printed and online advertising.

    Additional Terms and Conditions

    • This competition is not available to About Face Ltd employees and their immediate families, its subsidiaries, associated agencies and entities.
    • Content tagged with #lovemyskin along with any sponsorship indication (i.e. #sp, #spon, #ad, etc) will not be considered a valid entry.
    • Entry into this competition is deemed acceptance of any applicable Terms and Conditions.
    • Entry is open to all residents of New Zealand
    • Any entrant who is under the age of 18 years must have their parent or legal guardian’s permission to enter the promotion.  If the winner is under 18 years of age at the closing date of the competition, the prize will be awarded to the winner’s parent or legal guardian on the winner’s behalf.
    • If minors are depicted in the submission, you acknowledge you are the parent/guardian with legal responsibility of any minors under 18 years of age depicted in the submission.
    • The submission must not infringe or violate the rights of any third parties – including, but not limited to, intellectual property rights, copyrights, trade marks, rights of publicity/privacy, patent, trade secret or confidentiality obligations.
    • About Face Ltd reserves the right to update the terms and conditions without notice.
    • Prizes are not transferable or exchangeable and cannot be redeemed for cash.
    • About Face reserves the right to disqualify any submission or refuse to award a prize where false or misleading details have been given by an entrant or an entrant has breached any of their responsibilities in accordance with these Terms and Conditions of Entry of the Competition.
    • About Face Ltd and any other agencies associated with this promotion will not be responsible for any late, lost or misdirected entries, including but not limited to entries not received due to technical problems.
    • About Face Ltd and any other agencies associated with this promotion will not be liable for any loss or damage whatsoever that may be sustained, directly or indirectly, or for any personal injury suffered or sustained by any entrant or prize winner in connection with any product purchased for this competition or any prize, except for any liability that cannot be excluded by law.
    • This competition is in no way sponsored, endorsed, administered by or associated with Instagram or any of its subsidiaries