Serious About Skin

About Face

40 years of expertise and pioneering excellence

Fraxel

How will it improve my skin?

It is designed to give you smoother, younger, fresher looking skin with improved tone and texture. It is fantastic for reducing fine lines and wrinkles around the eyes and reducing the appearance of unwanted brown spots. Mild acne scarring can also be treated.

Results can be visible within a week of treatment. Your skin will progressively improve over the next few months as the healing process that rebuilds your own natural collagen and elastin continues and replaces your damaged tissue. Optimal improvement is seen in two to three months after your treatment course has finished.

Who does it suit?

Perfect for those aged over 40 who are concerned about wrinkles and fine lines, lack of firmness, discolouration and lacklustre skin. Fraxel re-establishes the contours of the face, reduces wrinkles all over the face, improves skin firmness, refines texture, delivers visible results to delay ageing around the eyes, reduces acne scarring (in all ages) and evens out skin tone, treating sun damage and stubborn pigmentation. Fraxel re:fine can be used on all skin tones, from very fair to very dark.

How much will it cost?

A single Fraxel treatment can vary based on the treatment area however, for a full face Fraxel treatment, the cost for a one off treatment is $999. The results of Fraxel are best seen with a course of at least three treatments. Specific skin concerns or treatment areas such as the neck or décolleté are POA.

What happens during treatment?

A typical Fraxel treatment is completed in about 30 to 45 minutes, but we allow an appointment time of two hours for pre and post care. Most of our clients describe a ‘prickling’ sensation during the treatment. A topical anaesthetic is applied before the procedure to minimise discomfort and cold air is applied throughout the treatment, which helps combat the heat your skin generates.

How many treatments do I need and how often?

An effective treatment plan usually includes three Fraxel and LED Light Therapy treatments, spaced approximately three to four weeks apart.

What will my skin look like immediately after?

Fraxel re:fine is designed to have minimal downtime. After the procedure it is common to experience a sunburned feeling but this usually diminishes after two to three hours. Some clients experience a mild swelling and puffiness for two to three days. Clients can wear make-up to reduce the sunburned appearance and it is imperative to wear a sunblock after the treatment to protect your skin. We usually treat on Fridays to minimise downtime from work commitments.

How long will it last?

We recommend a “top up” course every two to three years.

 

Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.

We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form, which takes about 5-10 minutes.

Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.

We ask that you give us at least 24 hours notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. Contact us here

Yes, you may choose whichever clinic is most convenient for you.

No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.

Yes, our vouchers expire twelve months from their date of issue.

Yes, one of the best in town! We reward your purchases of skincare, make-up and wellbeing products by giving you a free skin treatment worth up to $75 when you earn 750 points within 12 months. Earn 1 Point for every $1 spent. Find out more.

We accept all major credit cards, cash and Afterpay. We don’t accept cheques. 

We also offer the Debit Success payment option on skin rejuvenation courses over $1,000 and you will have up to 12 months to pay for your treatment. There are no hidden costs, you simply pay the cost of your course (plus a $10 establishment fee) in equal instalments spread over the time period you select. 

Yes! You can shop Gift Vouchers and nearly all our products online.

Yes, we have regular promotions. Subscribe to our emails and keep checking our website for the latest.

Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.

We offer a flat rate of $7 to New Zealand addresses. We do not offer international shipping at this time. We do not deliver to PO Boxes.

Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to PO Box numbers.

If you have an issue with your online or phone order, please contact us via our online form here with your order number. Note, you must contact us within 10 days of receiving the order. Full Terms & Conditions can be found here.

Your Skin, Your Story

Skin Plans

Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.

Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.

Start your Journey

Serious technology. Visible results.

High Tech Treatments

Great skin doesn’t happen by chance — it happens by plan. Our expert Skin Therapists work with you to create a tailored treatment and product programme that evolves with your skin.

Whether you’re targeting acne, aging, or maintaining long-term skin health, our Skin Plans ensure you’re always one step ahead. Backed by over 40 years of experience and the latest technology, we’re here to support your skin every step of the way.

Learn More

Serious About Your Routine

Homecare

Results start with the right routine. Our curated range of skincare is handpicked by Skin Therapists to support your in-clinic treatments and deliver real change at home.

From serums to everyday essentials, every product is backed by science and tailored to your skin's unique needs.

Find your routine