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Your Covid19 Questions answered. Updated 30th April 2022.

As we move towards a new phase in the Covdi19 outbreak in New Zealand we are updating our policies and practices to keep you safe. 

We are excited to welcome all customers back into our clinics from the 5th of April 2022, as we no longer have to scan Vaccine Passes. 

We will still maintain all of our safety protocols and have our customer’s health and safety at the heart of everything we do. 

Keep reading below to see what changes you need to be aware of.

What we are doing to keep you safe

  • In every clinic, we will have hand sanitising stations at entry and dotted throughout the clinic. Please make sure you use these.
  • We will be sanitising and cleaning all high touch areas regularly, this includes EFTPOS machines and counters. 
  • All staff will be wearing face masks at all times and will be regularly sanitising their hands. 

Booking Your Appointment

To make a booking, you can do so online here, or give your local clinic a call. We are allowing 15 minutes in between each appointment time in order to sanitise the treatment rooms.

Coming in for your appointment

  • Please arrive on time, If you are running late please give us a call to let us know. 
  • Please arrive wearing your face ask, and only remove it once your therapist has asked you to do so. 

Frequently Asked Questions

Is your staff vaccinated?

We can confirm that all About Face team members conducting services are fully vaccinated against COVID-19. 

What services are you providing?

All of them! You can view a list of our treatments here.

Will the COVID-19 Vaccine affect any of my regular treatments?

As with all of our High Tech treatments, there are some requirements about when you can safely receive them. You cannot have a High Tech treatment if you have had a vaccination (of any kind, not only the COVID-19 vaccine) within 2 weeks of your appointment. If you are booking a high tech treatment, please let us know if you have recently had or will be receiving a dose of a vaccine leading up to your appointment time. 

How can I make an appointment?

You can visit us in clinic, give us a call or book online here. 

I haven’t had any vaccinations for Covid 19, can I come in for a service? 

Form the 5th April 2022, we are welcoming all customers to enjoy our services regardless of their vaccination status. 

What are you doing to maintain high standards of hygiene in your treatment rooms and clinics. 

You’ll notice when booking your appointment we have allowed for 15 minutes between each appointment slot so that we can conduct a full clean and sanitisation of our treatment rooms. 

I’m feeling unwell - can I reschedule?

Absolutely. If you are feeling unwell, or have been in close contact with someone with COVID-9, please give us a call to reschedule your appointment. 

Can I still place a Click & Collect order?

Absolutely. If you’d like to avoid crowds and make your experience fast and simple. Please phone or email your preferred clinic to place your order. Our team will have it ready for you to collect swiftly upon arrival.

For Clinic contact details please click here


If you have any questions about our Covid 19 policy or what we are doing to keep you safe whilst keeping your skin beautiful, please get in touch with us here.