Shipping & Delivery Policy
Shipping & Delivery Policy
At About Face, we want to ensure your orders arrive safely and securely. All online orders are dispatched with the directive of "Signature Required" on delivery to confirm receipt. However, if an "Authority to Leave" is in place for your delivery address with NZ Post or another courier provider, this overrides our "Signature Required" directive. As a result, About Face cannot be held liable for parcels that are stolen or go missing once the courier has left the parcel at the delivery address.
Important Information:
- If there is an active "Authority to Leave" for your address, we are unable to replace parcels that are reported as missing or stolen, as the delivery carrier is authorized to leave the parcel without a signature.
- To ensure the secure delivery of your future orders, please ensure that you do not have an "Authority to Leave" set for your address. You can check and adjust this through NZ Post or your courier provider.
| Region | Rate |
|---|---|
| Auckland | $10.00 |
| North Island | $12.00 |
| South Island | $15.00 |
| Orders over $150 | Free |
Delivery & Shipping
We currently only supply to New Zealand addresses.
Please ensure the delivery address and receiver's name for your order are accurate and complete, including any business name if shipping to a workplace. Once an order has been placed, we may be unable to amend delivery details. About Face will not be responsible for orders that are delayed, lost, or misdelivered due to incorrect information provided at checkout.
Estimated Delivery Timeframes
- North Island: 1–3 business days
- South Island: 2–6 business days
Please allow an additional up to 3 business days during peak periods, including public holidays, promotional events, and seasonal demand.
While we will make every effort to ensure your order arrives within the estimated timeframe, delivery dates are not guaranteed and we cannot be held liable for delays caused by freight providers or circumstances beyond our control.
Delivery will be deemed complete when the Products arrive at the nominated delivery address or are made available for collection by you.
If you have not received your order, you must notify us within 10 days of dispatch so that we can investigate with the carrier.
Authority to Leave (ATL)
For added convenience, customers may choose to place an Authority to Leave (ATL) request with NZ Post once their order has been dispatched and tracking information has been received.
An ATL authorises the courier to leave your parcel in a safe location at the delivery address without obtaining a signature.
By requesting an ATL, you acknowledge and agree that:
- The parcel will be left at your nominated address without a signature.
- About Face and NZ Post will not be held responsible for any loss, theft, damage, or missing parcels after delivery has been completed under an ATL instruction.
- Any claims relating to parcels left under an ATL may be declined.
If you are concerned about the security of your delivery location, we recommend selecting a delivery address where someone will be available to receive the parcel.
Thank you for understanding and helping us keep your deliveries safe!
