Queries
Please contact us if you have any problems or queries. We will endeavour to respond to you within 48 hours (Monday to Friday).

Are all products in the clinics available on the website?
We have tried to showcase a small but worthy selection of our most popular and new products on our website. We have a greater selection in our clinics. Please note that our Environ and Ultraceuticals brands may only be purchased in our clinics. Availability depends on stock on hand. We will let you know the approximate delivery date if there is a delay.

Payment
What Types of credit card can I use to pay for my purchase?
We accept MasterCard and Visa. 

Is it safe to put my credit card details on the web site?
Yes it is safe. Your credit card details are fully encrypted in our processing system, and are processed by a well-known and trusted credit card processing company called Direct Payment Solutions. You can check out information on DPS on www.dps.co.nz

Gift Vouchers
Gift Vouchers are redeemable at any About Face skin clinic. Vouchers are valid for twelve months from date of purchase. Vouchers are not redeemable for cash.

Cancellation Policy
All orders are subject to the availability of products. We may reject or cancel any order due to unavailability of any product. If for any reason a product is not available, we will endeavour to notify you of the non-availability on this website. We may revise the range of products or the specification of any product at any time (except for where we have confirmed our acceptance of your order) without notice to you.

Where any product is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any product either online or in-store where that product is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is then rejected or cancelled by us, we will refund the full amount paid by you in relation to that order. You may cancel your order any time prior to the time we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

Courier
How will my purchase be delivered and what is the cost?
We charge a flat rate of $10 for courier delivery anywhere in New Zealand. We do not ship internationally.

What is the best address to use for delivery of goods?
As we use couriers to deliver goods, you must use an actual physical street address not a Box number. If you are sending an item to a person’s home who is not there during the day, we suggest it might be better to send it to their work address.

Can I send my gift purchase to someone other than myself?
Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to Box numbers.

How long does it take for the goods to reach me?
Please allow 1-2 working days for delivery depending upon your location within New Zealand. Orders placed after 4.30pm on Friday will be processed on the following Monday. If we do not have that item in stock we will email you asking whether you still want the product when it comes in or if you would like us to refund your credit card. Note: The couriers themselves can get very busy (Christmas week is very busy and public holidays slow things down.) Rural delivery and South Island always take a longer time. If you need to know where your parcel is please use the contact us option.

What do I do if my items are lost by the courier?
Please contact us and give us your order details and we will investigate and track the item with the courier.

What do I do if an item arrives damaged?
All our items are carefully checked before dispatch. In the unlikely circumstance that damage occurs in transit we will replace the product free of charge. To ensure delivery of replacement you must contact us within three days of receiving the goods. You will need to send back the damaged goods in the original packaging before we send the replacement.

Returns Policy - Can I return the goods?
Yes – if you are unhappy with the goods we will happily refund your credit card or issue you with a credit note valid for 6 months from the date of purchase, which ever you prefer. We will issue you this providing the goods are received back within 10 working days from purchase, in original condition, unused and in the original packaging.

Do you charge taxes?
New Zealand goods and services tax (GST) is included in all prices given (15%).

Do you give my details to any other people?
No. Your details remain private with us.

What currency will I be charged in?
All transactions will be charged in New Zealand dollars. Please note we do not ship internationally.