FAQs
Do I need to book?
Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.
When should I arrive for my appointment?
We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form which takes about 5-10 minutes.
What happens if I’m running late?
Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.
What if I need to change or cancel my appointment?
We ask that you give us at least 24 hours’ notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment.
Is my gift voucher valid at any of your clinics?
Yes, you may choose whichever clinic is most convenient for you.
Can I redeem your gift vouchers for cash?
No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.
Do your gift vouchers have an expiry date?
Yes, our vouchers expire six months from their date of issue. However, we usually honour expired vouchers (a fee may apply if prices have changed).
Do you have a loyalty programme?
Yes, we reward your purchases of skincare, make-up and wellbeing products by giving you a choice of four free skin treatments worth up to $120. Ask us how, or click....
How can I pay?
We accept all major credit cards and cash. We don’t accept cheques.
Can I order online?
Yes. Click…
Do you have treatment specials?
Yes, we have regular treatment specials and these are advertised in our newsletters.
Can I buy a gift voucher for treatment specials?
Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.
Do you have a regular newsletter?
Yes, we send out a free newsletter every two months. This keeps you up to date with ABOUT FACE news and the latest trends worldwide, as well as telling you about our monthly specials and savings on products.
Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.
When should I arrive for my appointment?
We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form which takes about 5-10 minutes.
What happens if I’m running late?
Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.
What if I need to change or cancel my appointment?
We ask that you give us at least 24 hours’ notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment.
Is my gift voucher valid at any of your clinics?
Yes, you may choose whichever clinic is most convenient for you.
Can I redeem your gift vouchers for cash?
No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.
Do your gift vouchers have an expiry date?
Yes, our vouchers expire six months from their date of issue. However, we usually honour expired vouchers (a fee may apply if prices have changed).
Do you have a loyalty programme?
Yes, we reward your purchases of skincare, make-up and wellbeing products by giving you a choice of four free skin treatments worth up to $120. Ask us how, or click....
How can I pay?
We accept all major credit cards and cash. We don’t accept cheques.
Can I order online?
Yes. Click…
Do you have treatment specials?
Yes, we have regular treatment specials and these are advertised in our newsletters.
Can I buy a gift voucher for treatment specials?
Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.
Do you have a regular newsletter?
Yes, we send out a free newsletter every two months. This keeps you up to date with ABOUT FACE news and the latest trends worldwide, as well as telling you about our monthly specials and savings on products.